Case studies №4

BUSINESS

20-year-old hotel and restaurant chain (17 business units).
500 employees, 2020.

PROBLEM

Departments and branches of the company that were formed in different periods of company existence didn’t have a common management system, the work standards differed, and many were outdated, which caused the poor quality of services, demotivation of employees, and low management efficiency.

SOLUTION

Oversaw the implementation of a unified budgeting system for the entire company.
Built the whole structure of the back office for business units (HR department, Marketing department, It support department, etc).
Created a system of quality control services and supporting SOP.
Accompanied tough negotiations.

RESULT

Created a transparent budgeting system, which made it possible to see deviations in costs and lost profits and optimize them
Increased the efficiency of business units due to the correct operation of the back office (speed of tasks, quality, result, profit)
Helped in negotiations with government authorities to keep 2 business units from closing