Case studies №2

BUSINESS

5-year-old confectionery factory and regional network of retail stores selling cakes (25 business units).
500 employees, 2016.

PROBLEM

Rapid growth and development of regional expansion led to a decrease in the quality of services, the low performance of pastry shop employees, and a need for a mass recruitment system.

SOLUTION

Overhauled the employees’ selection system.
Structured the activities of the quality control, and delivery services.
Implemented periodic training and assessment of newcomers and current employees concerning competencies.
Built a system of the online corporate university.
Trained managerial skills for company leaders.
Created the work standard guide for staff.

RESULT

Improved the quality of recruitment, reduced the cost of training in the period of staff adaptation and lost profits during the probationary period
Improved the quality of services 2 provided by pastry-shop sellers
Improved the efficiency 3 of leaders
Simplified the management and reporting 4 system for the convenience of owners